Product Quality Assurance
We are proud to assure the quality of our products. If you encounter any product quality issues or manufacturing defects, please get in touch with us. We will give you a choice of a replacement or exchange for your purchase. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, kindly contact us before purchasing.
Any return received with missing items or without original packaging will not be credited.
Subject to the General Notes above, if something needs to be returned, you should contact us within 3 days upon receiving your item. Please include the order number, email address and problem in all correspondence or submit your info via our RETURN FORM.
Returns must be sent back to us only via reliable and traceable shipping methods. You are responsible for the return shipping costs. Returned merchandise must be post marked within 7 days from the date you receive our approval. Dermdefineskincare.com will not be responsible for refunding an untraceable packaged item. Refunds are for the cost of merchandise only. Dermdefineskincare.com does not refund shipping and handling charges.
Refunds generally require 7 working days, however it may take up to 30 days to complete during peak times. We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
When your shipment arrives
When you receive your shipment, kindly inspect your merchandise on the same day as delivered.
Package/Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
Refunds will be issued in the same method of payment as the original payment. Purchase made with a credit card: a credit will issued to the original card.
Once we receive your return package, your refund will be processed within 10 business days. Please allow another 2 - 4 business days for the credit to post to your credit card account, and an additional 1 - 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.